FAQ

Do you sell Solo Daughter designs wholesale?

Solo Daughter designs can be found in 40+ local needlepoint stores. Due to the unprecedented canvas shortage and long painting lead times, I am not currently accepting new wholesale accounts. Please fill out my wholesale application and I will be in touch once I open up again!

Do you accept order cancellations, returns, or exchanges?

All sales are final, we do not accept cancellations, returns, or exchanges after an order has been placed. If your kitting & thread invoice is not paid within two weeks, your canvases will be shipped without the thread.

How long will it take for a sold out design to restock?

We aim to restock within 8 weeks, but given the current canvas shortage and painting backlog, we are receiving quotes of up to 6 months. All Solo Daughter designs will restock eventually. Please sign up for restock notifications so you're the first to know!

How long will it take to receive my order?

We aim to ship all in-stock products within one week of your order date! If you need rush shipping, please contact us before placing your order. All packages are shipped via USPS and insured.

What happens if USPS loses my package?

Usually a lost package is with a neighbor or was incorrectly marked as delivered. Please wait 2 business days for your package to arrive after it has been marked as delivered. After that time, please fill out a Missing Mail Form on the USPS website and contact us. We will assist you with the claims and reimbursement process.